Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit of competency covers the competence to identify uncommon or unusual automotive parts based on evidence from customers and/or other sources which may include catalogue numbers, samples and verbal, written or graphic descriptions of parts or their purpose. |
Application of the Unit
Application of the unit |
The parts or vehicle may not be in common use and therefore research and/or interpretation may be required to identify and satisfy customer requirements. |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Identify the part and its end use |
1.1. Customer is made to feel welcome and valued 1.2. Available information on required part is gathered, documented and confirmed with customer 1.3. End use or host for the part, i.e. vehicle/unit assembly or vehicle/unit assembly options, is established from an analysis of available information |
2. Identify and record details of the part |
2.1. The parts cataloguing system to host vehicle/unit is identified and accessed 2.2. Part is matched accurately with cataloguing information by accessing and using the catalogue system, its aids and user guides 2.3. Expert advice is sought from provider/supplier to clarify imprecise identification outcomes 2.4. Details of identity of the part are documented and processed |
3. Part is supplied or ordered for customer |
3.1. Customer accepts process used 3.2. Part is supplied or ordered if not in stock 3.3. Customer records are updated |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
It is essential that competence in this unit signifies ability to transfer competence to changing circumstances and to respond to unusual circumstances in the critical aspects of:
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Context of , and specific resources for assessment |
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Method of assessment |
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Guidance information for assessment |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Automotive parts |
Automotive parts may include:
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Customers |
Customers include both external and internal customers who may be technically qualified to describe parts, or technical novices requiring detailed support. Regardless, customers are made feel welcome, valued and, at end of the process, satisfied |
Vehicle /unit identity options |
An examination of a sample of required part or customer vehicle may be necessary to clarify situation |
Solution |
Solution is not necessarily apparent where hybrid vehicles/units are concerned and a range of options may need to be identified and pursued |
Legislative requirements |
Legislative requirements include:
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Communications |
Communications with customer/user may be:
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Recording of information |
Recording of information provided by customer may need to be used when customer is no longer present and therefore an accurate record of information needs to be completed, retained and recovered when needed |
Resources |
Resources may include:
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Parts information |
Parts information may include:
This may range from an accurate catalogue number or reference to a generalised description of purpose by a customer who has little technical knowledge or expertise |
Information gathering techniques |
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Parts cataloguing systems |
Parts cataloguing systems may be:
Depending on age of required part, any or all of above systems may need to be accessed |
Catalogue system aids and user guides |
Catalogue system aids and user guides may include:
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Provider /supplier information |
Provider/supplier information is not always required, but should be sought or accessed where incorrect identification of parts may result in legal liability, customer dissatisfaction and/or alienation |
Unit Sector(s)
Unit sector |
Sales |
Co-requisite units
Co-requisite units |
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Competency field
Competency field |